GENERAL INSURANCE CLAIMS SUMMARY
To make a claim, follow these simple steps
By accurately following the following steps, you will ensure that your claim is paid as quickly as possible without complication.
1. Notify Us
Notify us of your insurance claim within 72 hours of the insured event. Please deliver all relevant information and details to us within 30 days of the insured event.
Claims contact details: claims@kib.co.bw or +267 241 3838
2. Notify the PolIce
Where applicable, notify the police within 24 hours of the insured event. Send us a copy of your statement to the police within 14 days, informing us of the police station and reference number.
3. Send us your documentation
Immediately send us any documentation, processes or correspondence you receive in connection with the insured event by fax, email or express mail. You are not permitted to instruct your own attorney to recover from or defend any actions from a third party. Under no circumstances admit liability, make any statements, offers, promises or payment to, or negotiate or settle your claim with any person claiming damages from you.
Please find the specific Hollard claim forms below. Note that there are also supporting documentation that you will have to submit for a successful claim.
4. Do you have any other insurance cover?
Advise us of any other insurance in force covering the insured event.
5. Provide us with information during the claim process
Provide us with such proof, information, affidavits and cooperation Hollard Insurance Botswana may require to process the insurance claim
6. Obtain written approval for repairs
Please obtain our written approval before giving instructions for repairs or replacements.
7. Pay the excess amount as agreed upon
You will be responsible for the excesses as set out in the Schedule of Insurance in respect of each claim.
8. Your assistance might be required even further
Assist us in any recovery action instituted by us against any third party responsible for loss or damage that may proceed in your name and/or for the identification of the property stolen and recovered and the prosecution of those responsible - for which assistance we will reimburse you for your reasonable out-of-pocket expenses.
Documentation required to make an insurance claim
HOUSEOWNERS:
Fully completed claim form
Two repair/replacement quotations
Police report in the case of fire or theft
HOUSEHOLDERS:
Fully completed claim form
Two repair/replacement quotations
Police report in the case of fire or theft
ACCIDENT & DISABILITY
Completed claim form
Copy of your Identity Document (Omang)
Copy of salary payslip
Medical certificates
Police report in case of motor vehicle accidents
MOTOR ACCIDENT
Fully completed claim form
Copy of driver’s licence
At least two repair quotations
Copy of the vehicle registration book
Police report
MOTOR THEFT
Motor theft claim form
Copy of the registration book
Police report or case/reference number
If you have any questions or concerns regarding your insurance claim against one of our products - or one of our insurance claims processes - you can contact us on +267 241 3838.
CLAIMS CONTACT DETAILS
claims@kib.co.bw or +267 241 3838